Refunds

Fair on files, fair on you.

How refunds and replacements work for digital downloads, bundles, and printed editions.

14-day file-defect window·Duplicates fully refunded·Broken files always replaced

The rule

Digital downloads are non-refundable once downloaded.

Ebooks, workbooks, journals, spreadsheets, audio, and video are delivered instantly and cannot be returned. Once a file has been downloaded from your account, or once the signed download link has been used, the sale is final.

Eligible refunds

We will always refund a broken file.

If the file you receive is corrupted, blank, the wrong version, or fails to open in a standard reader, we will replace it or refund you in full. Report the issue within 14 days of purchase and include a screenshot or error message so we can fix it for everyone.

Change of mind

Read the preview before you buy.

Every product page includes a description, table of contents, and — where available — sample pages. Because you can inspect the product before purchase, we do not refund for change of mind, buyer's remorse, or a product not matching an unstated expectation.

Duplicate purchases

Bought the same file twice? Tell us.

If you accidentally bought the same product twice, or bought a title already included in a bundle you own, email us within 30 days and we will refund the duplicate charge.

Bundles

Bundles refund as a whole, not piece by piece.

Bundle pricing reflects a discount on the group. Individual titles inside a bundle are not separately refundable. If a bundle's contents change materially before your purchase is delivered, contact us for a full refund.

Print & bulk

Print orders are covered against damage and defects.

Printed editions and bulk orders are produced on demand and cannot be returned once a print run has started. Damaged, defective, or misprinted books are replaced free of charge when reported within 14 days of delivery with photos.

How to request one

Requesting a refund or replacement

Last updated: July 26, 2026

1. Time window

Report file defects, wrong-version deliveries, and duplicate charges within 14 days of purchase for the fastest resolution. Duplicate-charge refunds are honored up to 30 days. Printed-edition damage or defects must be reported within 14 days of delivery with photos.

2. What to include

Order number or email on the order.
Product name and, if applicable, format (PDF, workbook, MP4, MP3).
Short description of the issue, plus a screenshot or error message for file problems, or photos for printed items.

3. How to reach us

Email support@theadultingvault.com. We respond within one business day and resolve most tickets in under 48 hours.

4. How the refund is issued

Approved refunds are issued to the original payment method through Stripe. Depending on your bank, funds typically appear in 5–10 business days. For replacements, we regenerate a fresh signed download link — no need to buy the item again.

5. What is not eligible

Change of mind after the file has been downloaded.
Products the customer read, printed, or annotated and then requested to return.
Requests submitted after the applicable time window.
Purchases made through unauthorized third-party resellers.
Chargebacks filed without first contacting us; we always try to resolve the issue directly.

6. Statutory rights

This policy does not limit any non-waivable consumer rights in your country or state. Where local law grants stronger digital-goods protections, those rules apply.

7. Related policies

Read the full Terms of Purchase, the License, and the Privacy Policy.